Are you a Lifeline Senior Discount telephone customer? If so, please note that new procedures were put in place effective Jan. 1, 2013. You MUST complete a new application form to continue to qualify for these discount rates.

The Federal Government now requires all participants to re-apply every year.

Many Lifeline customers have received an application/re-certification form but have not returned it to Fairpoint. If you do not submit the re-application form, Fairpoint may discontinue your discount and increase your billing rate — retroactive to January 2013.

To re-apply for the Lifeline discounted rates, you may call Fairpoint at 1-866-984-2001.

This is a confusing issue and needs to be addressed. You may call Spectrum Generations representative Craig Patterson at 729-0757 (People Plus) for assistance.

Merrymeeting Bay TRIAD in partnership with People Plus and Spectrum Generations is also providing support and will assist in this matter. For more information on this topic visit our website at www.merrymeetingbaytriad.org.

Also, stay tuned for a notice about an upcoming Informational session on the Lifeline Discount Telephone Program to be held at People Plus.

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