BATH — IGA recently announced that Brackett’s Market in Bath and owners Steve and Kim Brackett have been awarded the IGA Five Star honor for achievement in IGA’s Assessment Program.
According to a news release, Five Star is the highest level of recognition possible under the program standards.
The IGA Assessment Program focuses on store appearance and product quality, employee training, customer service, and support and involvement in the local community. The assessment program involves three unrevealed and one revealed assessment within the course of a year, and also incorporates a customer feedback component.
“IGA’s customers know that when they shop at IGA, they’re supporting not only their local independent retailer, but their community as a whole,” said IGA CEO Mark Batenic. “The heart and soul of IGA retailing is providing our customers with the very best level of service along with a personalized, community- focused shopping experience. Brackett’s Market is a shinning example of a store that is elevating the power of the IGA brand by providing a total customer experience. We’re proud of Steve and Kim Brackett and Brackett’s IGA achievement, and thank all the customers who inspired the Brackett’s Market team to be the best.”
“We at Brackett’s Market IGA are so proud to be Bath’s Five Star IGA,” Steve Brackett said. “We achieved this honor by working as a team to meet the needs of our customers. I’d like to thank my dedicated team for their hard work day in and day out.”
IGA is the world’s largest voluntary supermarket network with aggregate worldwide retail sales of more than $31 billion per year.
Comments are not available on this story.
Send questions/comments to the editors.
